Responsibilities Tasks Develop and implement policies and procedures relating to daily operations Supervise staff Perform performance reviews Provide training sessions Discuss with clients the use of facilities Perform reception tasks Prepare marketing plans Resolve customer complaints and address their concerns Assist clients/guests with special needs Establish work schedules Manage events Supervisor Functions and Activities More than 20 people Additional Information Safety and security Criminal background check Working Conditions and Physical Abilities Attention to detail Personal Qualities Excellent oral communication